När du slutfört din beställning skickas en orderbekräftelse till den e-postadress du angivit. Orderbekräftelsen innehåller information om beställda produkter, pris, fakturerings- och leveransadress. Om du upptäcker fel i orderbekräftelsen ska du utan dröjsmål kontakta Shufle Studio via e-post: info@shufl.se.

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Avtal om köp ingås först när orderbekräftelse har skickats.

Angivna leveranstider är uppskattade och gäller från det att ordern har bekräftats.

• Standardprodukter: ca 2–7 arbetsdagar

• Specialtillverkade shuffleboards: enligt separat överenskommen leveranstid

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Beställningar som görs under helger eller helgdagar behandlas nästkommande arbetsdag. Vid väsentlig leveransförsening har kunden rätt att häva köpet i enlighet med tillämplig lag. Om leveransförsening uppstår utan att du informerats, vänligen kontakta oss på: info@shufl.se.

Samtliga priser anges i svenska kronor (SEK) och inkluderar 25 % moms om inget annat anges. Shufle Studio förbehåller sig rätten att justera priser till följd av:

• ändrade inköpspriser

• uppenbara fel (t.ex. tryckfel eller tekniska fel)

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I sådana fall kommer kunden att informeras innan ordern behandlas vidare.

The warranty is provided in accordance with what is stated for each product. Unless otherwise stated, a minimum one (1) year warranty applies. The warranty does not affect the customer's rights under the Consumer Purchase Act (2022:260). For handmade shuffleboards, natural variations in material and workmanship are not covered by the warranty.

5.1 General

According to the Distance Contracts Act (2005:59), the consumer has the right to withdraw from the purchase within 14 days of receiving the goods.

5.2 Exercise of the right of withdrawal

To exercise the right of withdrawal, the customer must send a clear message to: info@shufl.se.
The message should contain:

• name

• address

• email address

• order number

• which goods are referred to
  

Returns must be made without undue delay and no later than 14 days from the date the right of withdrawal was exercised.

5.3 Return conditions

The customer is responsible for return shipping and for the condition of the product upon return. The product must be returned well packaged and in essentially unchanged condition. Shufle Studio has the right to make deductions for any decrease in value if the product has been handled to a greater extent than necessary.

5.4 Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• custom-made shuffleboards or products with a personal touch

• sealed goods where the seal has been broken for hygiene or health reasons

• services commenced with the customer's express consent

6.1 Defects in the product

If a product is faulty, the customer has the right to complain according to the Consumer Purchase Act (2022:260).

6.2 Complaints

Complaints must be made within a reasonable time from the time the defect is discovered.
Complaints are made via email to: info@shufl.se and must contain:

• name

• address

• email address

• order number

• description of the error

6.3 Measures

If the complaint is approved, Shufle Studio reserves the right to:

• fix the error

• deliver replacement goods

• make a price reduction

• cancel the purchase

If the complaint is approved, Shufle Studio is responsible for return shipping.

6.4 Limitation

Variations that are natural to handmade products and natural materials do not constitute errors.

We reserve the right to any printing errors and final sales. Since the products are handmade, variations in color, dimensions and finish may occur. Images should be considered illustrative.

The website uses cookies in accordance with the Electronic Communications Act (2003:389). Cookies are used to enable functionality, analyze traffic and improve the user experience. The user can manage cookie settings themselves via their browser.

10.1 Personal data responsibility

Shufle Studio is the data controller for the processing of personal data.

10.2 Purpose

Personal data is processed to:

• fulfill the purchase agreement

• manage deliveries

• fulfill legal obligations

• communicate with customer

10.3 Data processed

• name

• address

• phone number

• email address

• IP address

• purchase history

10.4 Legal basis

Treatment is carried out with the support of:

• agreement

• legal obligation

• consent (for marketing)

10.5 Third party

Personal data is shared with:

• payment providers

• shipping company
  to the extent required to fulfill the agreement.

10.6 Storage

Data is stored for as long as necessary according to law, such as the Accounting Act.

10.7 Rights

You have the right to:

• request a registry extract

• request correction

• request deletion

• object to treatment

The request is sent to: info@shufl.se

Shufle Studio reserves the right to change these terms and conditions at any time. Changes will be posted on the website and will be effective from the time they are posted.

These terms and conditions shall be interpreted in accordance with Swedish law. In the event of a dispute, the consumer may contact:

• The Swedish General Complaints Board (ARN), www.arn.se

Shufle Studio follows ARN's recommendations. Disputes can also be tried by a general court in Sweden.

Shufle Studio
Email: info@shufl.se